1. What is the personal information that we collect
Personal information is your name in combination with other information that we collect about you. For example, personal information can include your name in combination with your e-mail address, billing address, shipping address, phone number, or credit card information.
2. Why do we collect personal information?
We collect your personal information in an effort to provide you with a superior experience and, as necessary, to administer our business. It allows us to provide you with easy access to our products, services, and events with a particular focus on the items and programs that may be of most interest to you. For more information as to why we collect personal information, please see the section below entitled: "How do we use your personal information? Your personal information also allows us to communicate with you about special offers, promotions, and other marketing programs and news that may be of interest to you.
3. How do we collect your personal information?
As a general matter, you can browse on our website without submitting your personal information to us. However, there are a number of circumstances in which you may need to provide us with your personal information. The most common of these circumstances include:
- Registering for an event
- Supporting The Orchard Church through online contributions
For your convenience, we have provided a summary description of each of these circumstances below.
REGISTERING FOR AN EVENT/ONLINE GIVING
When setting up an account to register for an event or to contribute online, a user must first complete a registration form. During registration, the user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. The Orchard Church does not share any personally identifiable or private customer information submitted online with third parties. Demographic information may also be requested (such as zip code or birthday). This information may be stored, analyzed and used to assist us to improve our services.
INFORMATION AUTOMATICALLY COLLECTED WHEN YOU VISIT OUR WEBSITES
When you visit our websites, we automatically record information that your browser sends whenever you visit a website. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access our websites; and the Internet address of the website from which you linked directly to our sites. We use this information to monitor the usage of our websites and, as necessary, for our business. This information does not include personal information.
INFORMATION COLLECTED USING COOKIES
Browsers are typically set to create cookies automatically. You can choose to have your browser notify you when cookies are being written to your computer or accessed, or you can disable cookies entirely. If you disable cookies some The Orchard Church website features and services may not function properly.
We work with a third party service provider to help us better understand how you use our The Orchard Church website. This third party service provider will place cookies on your computer to collect information. The information this third party service provider collects will tell us things like which search engine referred you to our websites, how you navigated around our websites, what you purchased and what traffic is driven by banner ads and emails. This information will help us to better serve you and provide you with more personalized information and product offerings. We do not allow this third party service provider to collect your credit card information, e-mail address or password information. This third party service provider may only use your personal information to perform services for us. This third party service provider is contractually required to maintain all of the information it collects and analyzes for us securely and in confidence. This third party service provider may not share your personal information with anyone else, or use it for any other purpose, except on an aggregate, non-personal basis.
Please note that this third party service provider collects data on our websites using first-party data collection. As a result, blocking cookies from third-party domains will not block these first-party cookies.
INFORMATION COLLECTED USING PIXEL TAGS OR CLEAR GIFS
To help us understand the effectiveness of some communications and marketing efforts, we may use "message format" and "message open" sensing technologies that use pixel tags or clear GIFs (which are also called web beacons). These technologies allow us to know if your e-mail program is able to accept HTML e-mails and, if it is, to: (1) send you e-mails in that format; and (2) determine if you have opened our e-mail messages.
INFORMATION COLLECTED FROM VISITORS FROM OUTSIDE THE UNITED STATES
If you are visiting The Orchard Church websites from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed within the United States. The data protection laws in the United States may not be as comprehensive as those in your country. By doing business or interacting with The Orchard Church, you are consenting to the transfer of your personal information to facilities located in the United States and other facility locations selected by The Orchard Church.
4. How do we use personal information?
The Orchard Church uses your personal information to provide you with a superior experience through our websites and, as necessary, to administer our business.
5. With whom do we share personal information?
Protecting the privacy and security of your personal information is a priority at The Orchard Church. THE ORCHARD CHURCH DOES NOT SELL OR RENT YOUR PERSONAL INFORMATION TO THIRD PARTIES.
The Orchard Church shares your personal information with:
- Service providers, subcontractors and agents who perform services on our behalf. We provide personal information to third party service providers, subcontractors, and agents that work under contract on our behalf to provide certain services. These third parties do not have the right to use personal information we provide to them in any way that is not authorized by The Orchard Church. They are contractually obligated to use such information only as necessary to assist us and to maintain the confidentiality and security of such information.
- Credit Card Companies. Credit card transactions are handled by third party financial institutions and their vendors and contractors who receive credit card numbers and other personal information from us to verify the credit card numbers and process transactions.
- Law enforcement officials and as required by law. The Orchard Church may release personal information to third parties when we determine, in our judgment, that it is necessary to (a) comply with the law, regulation, legal process, or enforceable governmental request; (b) enforce or apply the terms of any of our policies or user agreements; or (c) protect the rights, property or safety of The Orchard Church, our employees, our customers, users, or others.
6. How do we secure personal information?
We take significant and appropriate security measures, including physical, technological and procedural measures, to help to safeguard your personal information and to prevent unauthorized access and disclosure. In addition, we use industry-standard technology, such as firewalls and encryption in the transmission of certain sensitive personal information, designed to prevent unauthorized persons from gaining access to your personal information, and, as technology develops, we intend to take additional measures to improve security.
We want you to feel confident whenever you visit us in our store, on our website or otherwise. While we are focused on the security of your personal information and follow strict standards, processes and procedures that are designed to protect your personal information, we cannot promise, and you should not expect, that your personal information will remain secure in all circumstances.
7. How do we respect your choices about your personal information?
When you interact with The Orchard Church in certain ways, you may be eligible to receive certain marketing-related and promotional communications as well as special offers (collectively "Promotional Communications") from The Orchard Church that may include advertisements from third parties.
Even if you opt-out of receiving Promotional Communications, you may continue to receive e-mails relating to membership information, and/or other business-related communications. Although the primary purpose of these emails is not to provide you with promotional material, they may contain within them some promotional material.
8.. Whom do I contact if I have questions or concerns?
The Orchard Church does not knowingly collect personal information from children. We do not knowingly collect or solicit personal information from children under the age of 13 or knowingly allow such persons to register for an online account or to post personal information on our websites. Should we learn that someone under the age of 13 has provided any personal information to or on any of The Orchard Church website, we will remove that information as soon as possible.